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Answers to some of the most frequently asked questions
ActionsUse SHIFT+ENTER to open the menu (new window).
  
View: 
FlatUse SHIFT+ENTER to open the menu (new window).
Sort by AttachmentsUse SHIFT+ENTER to open the menu (new window).
QuestionUse SHIFT+ENTER to open the menu (new window).
AnswerFilter
CategoryUse SHIFT+ENTER to open the menu (new window).
I keep getting an error message if I try to exportUse SHIFT+ENTER to open the menu (new window).
Ensure that you have manually installed/copied the license key file to "Program Files\Common Files\XHEO\SharedLicenses".
 
Export
Why doesn't my PDF include any pictures?Use SHIFT+ENTER to open the menu (new window).
When exporting to PDF, the server follows the link to the image and pastes it into the document. Make sure that the server has access to the pictures by logging on to the server and trying the links manually in a browser. Occasionally there are also issues with different authentification methods.
Export
Can I use filter rules for the export?Use SHIFT+ENTER to open the menu (new window).
The easiest way is to create a "custom view" for the wiki page library by using the SharePoint standard features. You will see this view in the export options.
 
If not, then you have probably selected the option to disallow the export of views. Open up the export settings to change this.
 
Export
Why can't I see the export link (button)?Use SHIFT+ENTER to open the menu (new window).
Ensure that you have activated the "BlueBridge Wiki Extensions" feature in the site feature list. Note: The "BlueBridge Wiki Columns" feature in the site collection feature list is not necessary for the export.
 
Export
How does the software run with .NET Framework?Use SHIFT+ENTER to open the menu (new window).

The Wiki Extensions run fine on all the versions of .NET that have been officially approved for use with SharePoint. At present, this means .NET 3.0 and .NET 3.5 (from SP1).

 

Installation
Can I change the installation path?Use SHIFT+ENTER to open the menu (new window).

Our software does not include any hard-coded file names, so you shouldn't have any issues here. The dynamic path names will also adapt automatically in countries where standard paths obviously have different names.

 

Installation
Can I install the Wiki Extensions on Non-English servers?Use SHIFT+ENTER to open the menu (new window).
We have installed the Extensions on German systems and have many customers in other countries, none of whom have reported any problems.
Installation
Do the Wiki Extensions work on 64bit systems?Use SHIFT+ENTER to open the menu (new window).

Yes. We have tested our software on 64bit Windows 2003 and 2008 Servers.

 

Installation
Why can't I see the Extended Console?Use SHIFT+ENTER to open the menu (new window).
For technical reasons, this functionality must be applied separately and could not be included in the installation package. Please contact us for instructions on how to activate the extended console.
Installation
Why am I getting an error message to say that my licence has expired?Use SHIFT+ENTER to open the menu (new window).
Make sure you have copied the licence file to the relevant path as given in our installation guide. Please note that you need a trial licence key to test the software. You can download this from our website under "Download trial".
If you are still having issues, then please contact us.
Installation
How do I upload the webparts?Use SHIFT+ENTER to open the menu (new window).
The Wiki Webparts (Navigation, Related Links and Related Documents) can be downloaded here: http://wiki.bluebridge.de/en/Documents/Wiki-Webparts.zip
Installation
How do I purchase the Extensions?Use SHIFT+ENTER to open the menu (new window).
We are currently working on implementing an online shop. Once this is up and running, you will be able to follow a link on this site to our sales partners. Until then, please contact us by email to purchase.
Purchasing
I've created a link to a page that doesn't exist yet by using [[square brackets]]. Why do I get an error message when clicking on these links?Use SHIFT+ENTER to open the menu (new window).

The issue occurs when articles (pages) have been created but not yet checked in. The reason is that SharePoint checks whether the link exists, but on a technical level rather than on a user-based level. To solve the problem, check new articles in after creating them, and then you can edit them as normal.

 

Using the Extensions
How do I display square brackets without making a link?Use SHIFT+ENTER to open the menu (new window).
Maybe you are frustrated that the SharePoint wiki automatically turns square brackets into links. But sometimes this isn't desired, for example if you are explaining how to use wikis and are simply describing the functionality of square brackets.
 
The trick is nice and easy: Simply add a backslash before both sets of square brackets, e.g. \[[page name\]].
 
Note that this works on normal wiki libraries, as well as those with the Extensions installed.
Using the Extensions
How do I change the name of wiki links?Use SHIFT+ENTER to open the menu (new window).
Sometimes wiki links can be very long and you want to display a different text in your article. The trick is to add a vertical line | in your wiki page link:
 
[[Page name|Longer name to be displayed in your article]]
 
Note that this works on normal wiki libraries, as well as those with the Extensions installed.
Using the Extensions
My CSS is displayed in the edit mode but the users do not see the correct formatting. How can I fix this?Use SHIFT+ENTER to open the menu (new window).
If you have defined your CSS files incorrectly (see our user guide for instructions), you will receive an error message while uploading the CSS file.
 
If the tags are displayed in the editor but are not rendered on the finished page, the most likely cause is that you are using WCMS/publishing pages. In these cases, the site themes will take priority and override the CSS changes in our Wiki Extensions.
 
We therefore recommend adding the appropriate tags to the CSS of your site theme.
Using the Extensions
My table of contents is displayed as an icon rather than the proper tableUse SHIFT+ENTER to open the menu (new window).
This is almost certainly an issue with a custom master page. Add the following tag to the <head> section of your master page:
 
<SharePoint:DelegateControl runat="server" ControlId="AdditionalPageHead" AllowMultipleControls="true"/>
Using the Extensions
I'm using the Telerik RAD Editor and the BlueBridge Wiki Extensions won't show upUse SHIFT+ENTER to open the menu (new window).
This issue occurs because the RAD Editor overrides other settings. You can proceed in the following manner:
 
  • Delete the file RadEditorList.ascx in
    C:\Program Files\Common Files\Microsoft Shared\web server extensions\12\TEMPLATE\CONTROLTEMPLATES. This file is created the first time the RAD list features are activated.
  • To stop the problem from occurring again (as RAD might re-copy the file), you can delete the contents of the file (except for the first line) but leave the file itself there.
  • To be on the safe side, you should then set the RAD Editor list feature to hidden (use the parameter Hidden=“TRUE“)

Remember that the BlueBridge Editor can also be used on standard rich text fields. Please see our documentation for more information: http://wiki.bluebridge.de/documentation/en/Wiki%20Installation%20Guide/Rich%20Text%20Editor.aspx

Using the Extensions
Why don't you support wiki markup language?Use SHIFT+ENTER to open the menu (new window).
Wiki markup language is an excellent way for power users to write and edit articles quickly and effectively. However, it can be very confusing for end users. In an interview with the BBC, even Jimmy Wales (founder of Wikipedia) recognised this problem:
"If you click edit and you see some Wiki syntax and some bizarre table structure - a lot of people are literally afraid ... 
They're good people and they don't want to break something."
 
The BlueBridge Wiki Extensions are designed with end users in mind and so it was important for us to offer an editor where end users don't have to learn any code.
Using the Extensions